FAQs

How long does delivery take?

Orders are usually delivered within 5–10 business days after dispatch. Since all products are made-to-order, processing may take 2–5 business days before shipping.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS that you can use to track your package.

What payment methods do you accept?

We currently accept Cash on Delivery (COD) only.

Do you accept returns or exchanges?

Yes, we accept returns or exchanges only for:

  • Damaged products
  • Defective items
  • Wrong items received
    Please contact us within 30 days of receiving your order.

Can I cancel my order?

Since our products are made-to-order, cancellations may not be possible once processing starts.

How can I contact Trainox?

You can contact us anytime through:

Email: trainox.india@gmail.com
Phone: +977 9703967000